How to Reach Us

Can’t find the information you need? We would be glad to assist with your query.

Rose Pharmacy Customer Service

For questions, comments and complaints including feedback about our stores, pharmacy and policies, call (032) 230 5021

Business Hours :
Monday – Thursday 8:00 AM – 6:30 PM
Friday 8:00 AM – 5:00 PM.
Closed major holidays.

For help with KSM Loyalty Card

For questions and comments including member updates, KSM Loyalty Card program information and KSM points, call (032) 230 5120

Business Hours :
Monday – Thursday 8:00 AM – 6:30 PM
Friday 8:00 AM – 5:00 PM.
Closed on Public Holiday.

For help with RosExpress

For questions and comments including feedback on RosExpress delivery services please call (032) 230 5050

Monday to Sunday (Including Public Holiday), 8:00 AM to 7.30 PM

For help with Rosepharmacy.com

For questions or comments including user account, password issues, website issue.

Email : onlinesales@rosepharmacy.com

Business Hours :
Monday – Thursday 8:00 AM – 6:30 PM
Friday 8:00 AM – 5:00 PM.
Closed on Public Holiday.

For help with Rose Pharmacy Recruitment

For questions or comments including job application status and job opening, call (032) 230 5005 to 7

Email : hr.recruitment@rosepharmacy.com

Business Hours :
Monday – Thursday 8:00 AM – 6:30 PM
Friday 8:00 AM – 5:00 PM.
Closed on Public Holiday.

Chat online with us

Need help now? Connect with a friendly Online Pharmacist.
Please find the Ask a Pharmacist chat box in the lower right corner of the page.
Ask a Pharmacist Online Chat is available from
Monday to Sunday (Including Public Holiday), 8:00 AM to 7.30 PM

If you are not able to reach us right away, we might not be around but please feel free to leave us a message.

Our Location

3/F FLC Center 888 Hernan Cortes Street Subangdaku
Mandaue City 6014

Business Hours :
Monday – Thursday 8:00 AM – 6:30 PM
Friday 8:00 AM – 5:00 PM.
Closed on Public Holiday.